If you have read my previous posts, you will remember that I recently purchased a new Kia Optima EX Hybrid. After months of reviewing hybrids and talking about buying one, I can say we finally own a hybrid. One key part of this decision was the professionalism of Grossinger Kia staff.
My wife and I had a vehicle on order from another manufacturer. After months of thinking it over, waiting for twice as long as we were initially quoted, and the manufacturer not meeting the promised deadline of our order, we realized that our first choice wasn’t the best car for us. While talking it over for the umpteenth time, we found that we really liked the Kia Optima inside and out. After being notified that the vehicle we had on order was delayed another month, we visited our local Kia dealership mainly to look around. Our plan was to just check it out, and we had zero intentions to purchase a new vehicle that day.
We arrived at Grossinger Kia shortly after 8pm, aware that they closed in less than an hour, and we were immediately greeted by Jerry Dunn. I don’t know about you, but being the middle of the week and working all day, most would think that closing time couldn’t come fast enough and show that in their demeanor. Not for Jerry, he has a different view of time and acknowledged us with a big smile once we got out of our car. We had our 2 year old son with us, who immediately saw the balloons hanging from the ceiling and decided he must have one.
Walking into the showroom we immediately noticed two Optimas on the floor. One was an SX turbo model (which I recommend reading my previous review on), and an EX hybrid. We were interested in the hybrid due to mpg but let me tell you, we admired the SX turbo as it is no joke. After looking at the hybrid, my wife and I both looked at each other and we knew this was the right car for us. Knowing what time it was and that we really aren’t those people to come in right before a business closes to purchase something, we decided to leave with the intent to return at a better time. Jerry immediately noticed we liked the hybrid and started to make conversation about it. We went back and forth and said we really weren’t interested and were just looking. Knowing that we liked that car, we wanted to see how he would react to objections.
Well it worked and got Jerry interested in trying to get my attention on the vehicle. I had in mind what price I was willing to purchase the car for and I said give me a good price and I’ll take it tonight. I was trading in my current vehicle and they took it to give me a fair trade in towards the new car. Long story short, Jerry talked it over with general manager Al and came back with a price lower than what I had in mind. We said done deal and we started the process. I couldn’t have been more pleased and my wife and I were sure that we were doing the right thing in purchasing this vehicle immediately.
The whole process was flawless. From the time we arrived till we left we were treated with smile and friendliness. My son even got that balloon he so desperately wanted. We stayed later than 9pm and ended up leaving at 10pm after finishing the paperwork. Not one person complained or seemed annoyed about staying late for us, which we really appreciated. I can really say, and I am not jumping on their band wagon, but I am sure that this is dealership to go to for a new Kia. We scheduled several appointments afterward for packages and accessories that we added that couldn’t get installed that night and had no problems getting right in.
After having the vehicle for a full day, I noticed there was a manufacturer defect in the lower rear bumper. It was really weird and I’d never seen something like that before, but there seemed to be a minor paint crack that had been cleared coated over on the assembly line. It was weird; you never would have noticed it unless you were looking for it. You couldn’t feel anything and it was smooth so between the bumpers being painted and sitting waiting to get cleared, that the paint cracked. I addressed it to Jerry and Al and they immediately took care of it and got it back looking like new. No pointing fingers, no excuses on backing into something, nothing. They said we will take care of it and gave me a loaner while our car was being worked on.
Now having the car for two weeks and 1500 miles later, I like it even more that when we first drove it off the lot. I waited a little to do this review in order to make sure all the hiccups, if any, had been addressed, and we have had some. Earlier in the week I noticed that dome light and the garage door opener weren’t working. I didn’t think anything of it so I figured let me turn the car off and back on and maybe it will work. Well not so much, the car just died and sat there. I had no power and I couldn’t do anything. I had my two year old son in the car on a warm day in Chicago, so i called Jerry and told him that car just died. He said call roadside service to get car back to dealership to diagnose the issue. He then said he will run back to talk to head tech and call me back. I called roadside and set up a tow. Shortly after that call, Jerry called me back and told me to locate a key fob holder that was located in the glove compartment. We had a push start vehicle so he said try putting the key fob in there and try starting it. Boom, it started. I wasn’t too far from the dealership so I drove it to them and canceled the tow.
Upon arrival they gave me a loaner to take my son to class and got right on to diagnosing the problem. In less than an hour, I got a call and said it was done. They said it was just a loose fuse. I knew (hoped) it was something simple since it didn’t sound mechanical nor did the car run funny. But knowing that this dealership went out their way to make sure I was taken care of and addressed the issue immediately, I was pleased from the communication from both the service department and my sales person.
Bill and Nicole were great in making sure everything went smoothly in service and Alan, the head tech, spoke to me explaining what happened. Jerry and Al both apologized for the inconvenience, but I was just thankful everything was easy to fix and was still amazed how friendly everyone was. I have been back to the dealership several times and I can say they have treated me the same every time. I have bought my share of vehicles throughout the years and after you drive off the property and you come back, they usually treat you in a different way. Not at this dealership.
I’d really like to thank the whole staff at Grossinger Kia. They really are a dealership you can trust and be sure you are getting the proper attention. Note it’s a small dealership and if you are looking to get service done, please have patience. They do great job and work with what they have to work with in space so give them some slack. When you visit, ask for Jerry and Al…and make sure to ask for a balloon too.